Refund & Cancellation Policy

1. Digital Services

Rizzcademy is a software-as-a-service (SaaS) platform delivered entirely online. Our Services are digital in nature and do not involve the shipment or delivery of any physical goods. All access is provided electronically through web-based dashboards and AI coaching agents.

2. Paid Subscriptions

2.1 Subscription Tiers. Rizzcademy offers paid subscription tiers (Starter at $19/mo, Professional at $49/mo, and Enterprise at $99/mo), each with defined features and agent allocations.

2.2 Billing. All paid subscriptions are billed through Stripe, our third-party payment processor. Subscriptions are billed on a recurring monthly basis. You authorize Llewellyn Systems Inc to charge your designated payment method for all applicable fees.

2.3 Automatic Renewal. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

3. Cancellation

3.1 How to Cancel. You may cancel your subscription at any time through your account settings dashboard or by contacting us at [email protected].

3.2 Effect of Cancellation. When you cancel your subscription, you retain access to the Services through the end of your current billing period. No further charges will be made after the cancellation effective date.

3.3 Data Retention. Following cancellation, we will retain your coaching data for thirty (30) days to facilitate potential reactivation. After this retention period, your data will be permanently deleted in accordance with our Privacy Policy. You may request immediate data deletion at any time.

4. Refund Policy

4.1 General Rule. Due to the digital nature of our Services and the immediate access granted upon subscription activation, subscription fees are generally non-refundable.

4.2 Exceptions. Llewellyn Systems Inc will consider refund requests in the following limited circumstances:

• Duplicate charges due to technical or processing errors.
• Extended downtime exceeding seventy-two (72) consecutive hours due to our failure.
• Billing errors resulting in an incorrect charge amount.
• Legal requirement where a refund is required by applicable law.

5. EU/EEA Consumer Rights

If you are a consumer located in the European Union or European Economic Area, you may have a right of withdrawal under Directive 2011/83/EU. However, pursuant to Article 16(m), the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent. By activating a paid subscription, you expressly consent to immediate provision of digital content and acknowledge that you lose your right of withdrawal.

6. How to Request a Refund

Send your refund request to [email protected] with your full name, email, subscription tier, date and amount of charge, and reason for the request. We will acknowledge receipt within two (2) business days and provide a determination within ten (10) business days.

7. Contact